How to File a Complaint

If you have an unresolved concern with an optometrist, the College encourages you first to speak directly with the optometrist in an effort to reach a solution to the problem. If this approach is unsuccessful, do not hesitate to telephone the College.

You may wish to lodge a formal written complaint if the problem has not been resolved successfully. The Health Professions Procedural Code requires that a complaint must be filed in writing or recorded on tape, film, disk or other medium.

If you wish to make a complaint against a member of the College, please complete and submit the Complaint Form.

Si vous voulez déposer une plainte contre une membre de l’Ordre, veuillez compléter et soumettre le formulaire de plainte.

For information about the complaints process, click here.

If you have any questions about the complaints process or how to file a complaint, please feel free to contact us at:

College of Optometrists of Ontario

coo-home-blue65 St. Clair Avenue East, Suite 900, Toronto, ON M4T 2Y3

coo-phone-blueMain  416 962 4071  •  Toll Free  1 888 825 2554  •  Fax  416 962 4073

coo-email-blueJRafton@collegeoptom.on.ca